SOUL TRAVEL d.o.o., HR-21000 Split, Dubrovačka 10
VAT number (OIB): 66098303390, Company ID number (MB): 2965828
Travel agency ADRIASOUL, HR-21217 Kaštel Štafilić, Drinovićeva ulica 20
ID code: HR-AB-21-060289703
Business hours: Monday – Friday, 08:00 – 16:00 h Central European Time
Phone: +385 91 2638 002
Fax: +385 21 544 793 (accounting)
IBAN: HR8323300031152512633, SWIFT (BIC): SOGEHR22 (Splitska banka d.d., HR-21000 Split, Ulica Domovinskog rata 61,)
Company is registered at the Commercial Court in Split court register under registration number (MBS) 060289703. Equity capital: 20.000,00 Kn, paid in full. Board member: Vedran Cvitanić.
SUBMITTING A CONSUMER COMPLAINT
According to Article 10 of the Consumer Protection Act ("Zakon o zaštiti potrošaća"; "Narodne novine" No. 41/14), the company informs consumers of their right to report disatisfaction with the service provided, in writing by e-mail to firstname.lastname@example.org, whereby the company will, without delay, acknowledge the receipt of the complaint in writing.
Consumers can also send their objections by mail to SOUL TRAVEL d.o.o. HR-21000 Split, Dubrovačka 10 or by fax at +385 21 544 793.
The company commits to respond in writing within 15 days of receipt of the writen complaint.
The complainant is obliged to indicate the first and last name and address for delivery of the reply.